PRIVACY POLICY
Effective: August 20, 2026 · Last updated: August 20, 2026
Glow Elder Care provides an eldercare monitoring platform that helps adult children stay connected with aging parents through gentle daily check-ins, caregiver task tracking, and emergency tools. This policy explains what we collect, how we use it, and your choices. Questions? support@gloweldercare.com.
The short version
We collect only what’s needed to help your family stay connected. We never sell your data. We never train advertising or third-party AI on your family’s information.
1. Information We Collect
Account info — Name, email, password (hashed with bcrypt — never stored in plain text), and family role such as child, parent, caregiver, or sibling.
Care recipient profile — Nickname, legal name, date of birth, gender, profile photo, home city or approximate location for timezones and reminders, and the care plan you configure.
Health & emergency info — Only what you enter: emergency contacts, medical profile details, prescription details, and caregiver mood logs.
Activity signals — Check-in responses, task completions and optional caregiver photo proof, parent phone battery level, and last-active timestamp.
Voice prompts — Short audio recordings you send to your parent’s device.
Device info — Device model, operating system version, app version, and push token.
What we do not collect — No GPS streams, ambient audio, contact lists, browsing history, or biometrics. We never sell your data or train advertising or third-party AI models on your family’s information.
2. How We Use Your Information
We use your information to deliver the service, including check-ins, reminders, and alerts; support emergency features such as the emergency card and responder QR; maintain reliability and security through fraud protection and crash diagnostics; and send transactional emails such as password resets and billing receipts. We do not send marketing without opt-in.
3. Sharing
We share information only in limited cases: within your invited family circle in the app; with service providers such as MongoDB Atlas, push-notification services, and Google, Apple, or Stripe billing services when enabled; where legally required; or during a merger or acquisition with the same or stronger protections. We never sell your data.
4. Data Retention
Account data is retained while your account is active. Check-ins and tasks are retained for 24 months. Emergency contacts and medical profile information remain until you delete them. Account deletion is available in the app through Family → Settings → Delete my account or through our Delete Account page, and is completed within 30 days.
5. Security
All traffic is protected over HTTPS/TLS. Passwords are hashed with bcrypt. Access to production data is restricted, logged, and audited, and we conduct periodic security reviews. No system is 100% secure, but we notify affected users promptly if a breach occurs.
6. Your Rights
You may access your data, request correction, request deletion, export your data, withdraw consent, or lodge a complaint with your data-protection authority. We respond to requests within 30 days. Glow Elder Care is not intended for children under 13; care recipients are, by design, older adults.
7. Permissions & Why
Notifications support check-in prompts and urgent alerts. Camera access supports prescription photos and task proof. Microphone access supports voice prompts. Photo library access lets you choose a profile photo. Approximate location is used for timezone and city-level weather only — never GPS streams. Each permission is optional.
8. Third-Party Services, Transfers & Changes
We use services such as MongoDB Atlas, Expo/EAS, Google Play Billing, Apple App Store, Firebase Cloud Messaging, and RevenueCat when enabled. Each provider has its own privacy policy. Your data may be processed in the United States and India with industry-standard safeguards, including standard contractual clauses where applicable. Material changes to this policy will be announced by in-app banner or email at least 7 days before they take effect.
9. Contact
For privacy questions or requests, email support@gloweldercare.com. Thank you for trusting Glow Elder Care with your family.